Terms and Conditions

Effective date: 15 September 2026 Last updated: 15 September 2026

1. About these Terms

These Terms and Conditions ("Terms") govern your use of the website at connec2you.com (the "Site") and your purchase or use of any coaching, facilitation, workshop, programme or digital product offered through it (together, the "Services").

The Site and the Services are provided by Connec2You Inc., 28 Dreamland Lane, Mount Albert, Ontario L0G 1M0, Canada ("Connec2You", "we", "us", "our").

You can reach us at [email protected].

2. Your agreement to these Terms

By using the Site, submitting a form, booking a consultation, joining a waitlist, subscribing to our newsletter, or purchasing any Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy.

If you do not agree with these Terms, please do not use the Site or the Services.

3. Definitions

"Client" means an individual or organization that has purchased or booked a Service.

"Coaching" means one-to-one professional coaching sessions.

"Facilitation Services" means facilitated sessions, offsites, team processes or similar engagements delivered to an organization or group.

"Workshop" means a scheduled group learning session, whether delivered publicly or for a single organization.

"Programme" means a group or cohort-based offering, including Come Home to Yourself.

"Digital Product" means any downloadable or online-access product, course, recording or resource sold through the Site.

"Engagement Confirmation" means the proposal, statement of work, coaching agreement, invoice, offer page or booking confirmation that sets out the specific scope, fees and dates for your Service.

4. Eligibility

The Services are intended for individuals aged 18 or older, and for organizations acting through an authorized representative. By purchasing a Service you confirm that you are at least 18 years old and legally able to enter into a binding contract, or that you are authorized to bind the organization you represent.

5. The Services

We offer the following, and each is subject to these Terms together with its own Engagement Confirmation.

One-to-one Coaching. Private coaching engagements, typically structured over six months, beginning with a complimentary consultation, an assessment, an extended goal-setting session, and ongoing sessions paced to the Client. Session length, frequency and the total number of sessions are set out in your Engagement Confirmation.

Facilitation Services. Facilitation delivered to teams and organizations, scoped and quoted individually. Facilitation Services are governed by these Terms together with the proposal or statement of work we issue and you accept.

Workshops. Group workshops, delivered publicly or in-house. Workshop dates, duration, delivery format and participant limits are stated at the time of booking.

Programmes. Group or cohort offerings. The enrolment window, start date, duration, session schedule and length of access are stated on the relevant offer or enrolment page.

Digital Products. Digital content sold through the Site, subject to the licence in section 17.

Where anything in an Engagement Confirmation conflicts with these Terms, the Engagement Confirmation governs for that engagement only.

Where an organization engages us under its own contract, master services agreement or purchase terms that we have signed, that agreement governs that engagement and these Terms apply only to the extent they do not conflict with it.

6. What coaching is, and what it is not

Please read this section carefully.

Coaching is not therapy, counselling, psychotherapy, medical care, or a substitute for any of them. It is also not legal, financial, tax, accounting, human-resources or investment advice. Nothing said or provided in the course of the Services should be treated as any of those things.

Specifically:

We do not diagnose, treat or offer a professional opinion on any physical or mental health condition.

We are not acting as your physician, psychologist, psychiatrist, psychotherapist, social worker, lawyer, accountant or financial advisor.

If you are experiencing a mental or physical health concern, we encourage you to work with an appropriately licensed professional. Coaching can run alongside that care, but it does not replace it. You remain responsible for choosing and continuing whatever professional care you need.

Where we use somatic practices, breath or nervous-system regulation tools, or neuroscience-informed frameworks, these are used as coaching tools only. They are not clinical treatment.

Coaching may bring up strong emotions or difficult material. You are free to decline any exercise, end a session, or pause an engagement at any time.

If you are in crisis or at risk of harm, contact your local emergency number or, in Canada, call or text 988 (Suicide Crisis Helpline). Do not use coaching sessions, forms or email for urgent matters.

Coaching is a partnership, and results are not guaranteed. Coaching depends on your own participation, choices and follow-through. We make no representation, warranty or guarantee about any specific outcome, result, promotion, income, performance or life change. Any example, case study or testimonial on the Site describes one person's experience and is not a promise of what you will experience.

Natalie Stuart holds the ICF Professional Certified Coach (PCC) credential and delivers Coaching in accordance with the International Coaching Federation Code of Ethics.

7. Assessments

Coaching engagements may include one or more assessments, currently the Leadership Circle Profile 360 and the Hogan Leadership Development Assessment. These are completed on the assessment provider's own platform, not on ours. Your responses and results are held by that provider and handled under its terms and privacy policy as well as ours. We tell you which assessment applies before you begin.

Assessments are used as coaching tools to open a conversation. They are not clinical, diagnostic or psychological evaluations, they are not a measure of your worth or competence, and they are not used to make any decision about you without a conversation with you.

Where an assessment gathers feedback from other people. A 360 assessment invites colleagues, reports and others you nominate to give feedback about you. If you take part in one, you are responsible for nominating those people appropriately and for telling them what they are being asked to do. Their individual responses are confidential to them. We and the assessment provider report that feedback to you in aggregated or anonymised form, and we do not disclose who said what.

Where an organization sponsors the assessment. If your employer pays for your assessment, what is shared with them is agreed in writing in advance and with your knowledge, in line with section 15. Our default is that your individual results are yours alone.

8. Consultations, booking and scheduling

Complimentary consultations are offered to explore fit and are not a coaching session. No coaching relationship is created by a consultation.

Booking forms on the Site may redirect you to our scheduling provider to select a time. Your use of that provider is subject to its own terms and privacy practices. Bookings are confirmed only when you receive a written confirmation from us or from the scheduling system.

We may decline or discontinue a consultation or engagement where we believe coaching is not the appropriate form of support, where the fit is not right, or where a conflict of interest exists. If we decline before an engagement begins, no fee is payable.

9. Fees and payment

Fees are stated in Canadian dollars (CAD) and are set out on the relevant offer page, proposal or invoice.

Unless we agree otherwise in writing, payment is due in full before the Service begins.

Where we offer a payment plan, you authorize us and our payment processor to charge the agreed instalments to your chosen payment method on the agreed dates until the full fee is paid. Choosing a payment plan does not shorten your commitment: you remain responsible for the full fee.

If a payment fails or is charged back, we may suspend access to the Service until the account is brought current. We do not charge interest or a late fee.

Facilitation Services and in-house Workshops require a deposit of 50% of the engagement fee, payable on acceptance of the proposal, with the balance due on or before the date of delivery unless the proposal states otherwise.

Fees do not include travel, accommodation, venue, catering, printing or materials costs for in-person engagements unless the proposal says so. Where such costs apply, they are estimated in the proposal and invoiced at cost.

Connec2You Inc. is registered for GST/HST under number 74191 1937 RT0001. Applicable taxes are added where required.

We may change our fees at any time. A change never affects a Service you have already paid for.

10. Rescheduling, cancellation and missed sessions

Rescheduling by you. You may reschedule a booked one-to-one session by giving us at least 24 hours' notice. We will offer you an alternative time, subject to availability.

Late cancellations and no-shows. A session cancelled with less than 24 hours' notice, or one you do not attend, is treated as delivered and is deducted from your package. We understand that emergencies happen, and we will use reasonable judgement in genuine emergencies.

Lateness. Sessions start and end at the scheduled time. If you arrive late, the session still ends as scheduled.

Unused sessions. Sessions in a package must be used within 12 months from purchase. Unused sessions expire at the end of that period and are not refundable or transferable.

Programmes and Workshops. Live group sessions run to the published schedule. A recording is sometimes made available afterwards, but this is not guaranteed and you should not rely on it when deciding to enrol. Missed group sessions are not rescheduled individually.

Cancellation and rescheduling by us. If we need to cancel or move a session, we will give you as much notice as we can and will offer you an alternative time or, where we cannot deliver at all, a pro-rata refund for the portion not delivered.

Facilitation and in-house engagements. Because these engagements reserve dedicated time and often involve third-party costs, cancellation by the Client is subject to the following, calculated on the total engagement fee:

More than 30 days before the scheduled date: the deposit is retained and no further balance is payable.

15 to 30 days before: 50% of the total fee is payable.

14 days or fewer before: 100% of the total fee is payable.

Any non-recoverable third-party costs already incurred are payable in all cases.

Ending an engagement early. You may stop attending at any time. Doing so does not release you from the balance of an agreed fee, and fees already paid are not refunded.

11. Refunds

All fees are non-refundable. By purchasing a Service you are reserving time, capacity and preparation that we cannot resell at short notice.

The exceptions are:

Where we cancel a Service and cannot deliver it or offer an acceptable alternative, in which case you receive a pro-rata refund for the undelivered portion.

Where a refund is required by applicable consumer protection law.

Where we agree to a refund in writing, at our discretion, as a goodwill gesture. Agreeing once does not create an obligation to do so again.

Rescheduling under section 10 is available instead of a refund, and is our normal remedy for scheduling problems.

Digital Products are non-refundable once access has been granted or a download has begun.

If you believe you have been charged in error, contact us at [email protected] within 30 days and we will investigate.

12. Your responsibilities

You agree to:

Give accurate and complete information in forms, assessments and intake documents, and tell us if it changes.

Attend sessions on time, in a private setting where you can speak freely, with a working connection for virtual sessions.

Take responsibility for your own decisions, actions and results, both during the engagement and after it.

Tell us about anything that materially affects your participation, to the extent you are comfortable doing so, so that we can adjust or refer you appropriately.

Treat us, and anyone else in a group setting, with respect.

13. Group conduct

In Programmes, Workshops and any community space we host, participants agree to:

Keep what other participants share confidential, and not repeat it outside the group.

Not record, screenshot or transcribe sessions themselves, in line with section 14.

Not use the group to sell, recruit or promote to other participants.

Refrain from harassment, discrimination, abuse or disruptive behaviour.

We may remove a participant who breaches this section. Removal for a serious breach does not entitle the participant to a refund.

14. Recording

By us. We sometimes record group sessions so that participants who could not attend can catch up. Where a session will be recorded, we tell participants before recording starts and you can ask us to stop or to edit you out. If you prefer not to appear, you can turn off your camera, stay muted, or use the chat instead. One-to-one coaching sessions are not recorded unless you ask us to record one and we agree in writing.

Recordings are shared only with participants enrolled in that Programme or Workshop. They are not sold, published or used in marketing. How long recordings are kept, and how you ask for one to be deleted, are set out in our Privacy Policy.

By you. You may not record, screenshot or transcribe any session, in whole or in part, without our prior written consent. This protects other participants as much as it protects us.

15. Confidentiality

Our obligation to you. We treat what you share in Coaching, Facilitation Services, Workshops and Programmes as confidential. We will not disclose it, or the fact of your engagement, without your consent, except:

To our service providers, to the limited extent needed to deliver and administer the Services, as set out in our Privacy Policy.

Where disclosure is required by law, court order or a regulatory body.

Where the ICF Code of Ethics requires or permits disclosure.

Where we reasonably believe disclosure is necessary to prevent a serious and imminent risk of harm to you or another person.

Organizational engagements. Where an organization pays for coaching or facilitation for its people, we agree in writing, in advance and with the participants' knowledge, exactly what will and will not be reported back to the organization. Our default is that individual session content is never reported. Only themes, attendance and progress against agreed goals are shared, and only where all parties have agreed to that in advance.

Your obligation to us. You agree to keep confidential any non-public materials, frameworks, methods, pricing or business information we share with you.

16. Intellectual property

All content on the Site and in the Services, including text, images, video, audio, workbooks, worksheets, slide decks, frameworks, exercises, models, session recordings, our name, logo and branding, is owned by us or our licensors and is protected by copyright, trademark and other laws.

Nothing in these Terms transfers ownership of that content to you.

You may not copy, reproduce, republish, distribute, sell, licence, adapt, translate, record, transcribe, or create derivative works from our content, or use it to train any machine-learning or artificial-intelligence system, without our prior written consent.

Content you create, including your notes, your reflections, your work product and your organization's own information, remains yours. If you send us feedback, ideas or suggestions, you grant us a non-exclusive, royalty-free licence to use them to improve the Services.

17. Licence to digital products and materials

When you purchase or are given access to a Digital Product or programme materials, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use them for your own personal or internal business purposes.

You may not share your login, distribute the materials, resell them, or use them to deliver coaching, training or facilitation to others.

Where an organization purchases materials for a team, the licence extends to the number of named participants stated in the Engagement Confirmation, and no further.

We may withdraw access for breach of this section. Access to a purchased Digital Product is guaranteed for at least 12 months from purchase. We aim to give notice before permanently removing access after that period.

18. Third-party platforms and links

The Site and the Services rely on third-party platforms, including our website and course host, our scheduling provider, our video conferencing provider, our payment processors and our assessment providers. Their names and roles are listed in our Privacy Policy.

When you use one of these platforms, you are also subject to that provider's terms and privacy policy. We do not control them and are not responsible for their acts, omissions, outages, security or content.

The Site may link to other websites. Links are provided for convenience and are not an endorsement. We are not responsible for the content or practices of any linked site.

19. Testimonials and client stories

We will not use your name, likeness, organization, words or story in any marketing without your prior written consent. If you give consent, you may withdraw it at any time by writing to [email protected], and we will remove the material from anything within our control within a reasonable time. Material already printed, distributed or cached beyond our control may persist.

20. Termination

You may stop using the Site at any time.

We may suspend or end your access to the Site or any Service, with or without notice, if you breach these Terms, if payment is not made, if your conduct harms other participants, or if we reasonably believe continuing would be inappropriate or unsafe.

Sections 11, 14, 15, 16, 17, 21, 22 and 26 survive termination.

21. Disclaimers and limitation of liability

The Site. The Site and its content are provided "as is" and "as available". We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components, and we are not liable for any loss arising from your reliance on general information published on the Site.

The Services. We provide the Services with reasonable skill and care. Beyond that, and to the fullest extent permitted by law, we exclude all warranties, conditions and representations, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or achievement of any particular result.

No professional advice. Nothing in the Services constitutes medical, psychological, legal, financial or other regulated professional advice. See section 6.

Your decisions. You are solely responsible for the decisions you make and the actions you take during and after the Services, and for their consequences.

Limitation. To the fullest extent permitted by law:

We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost business opportunity, lost data or loss of goodwill, whether or not foreseeable and whether the claim arises in contract, tort (including negligence), statute or otherwise.

Our total aggregate liability arising out of or relating to the Site, the Services or these Terms will not exceed the total amount you actually paid to us for the Service giving rise to the claim in the 12 months before the claim arose, or CAD $100 where you have paid us nothing.

What we do not exclude. Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. In that case, our liability is limited to the greatest extent permitted by law.

22. Indemnity

You agree to indemnify and hold us harmless from any claim, demand, loss, liability, cost or expense, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the Site or the Services, your infringement of our or a third party's intellectual property, or your unauthorized sharing of another participant's confidential information.

23. Events beyond our control

We are not liable for any delay or failure to deliver a Service caused by an event beyond our reasonable control, including illness, bereavement, severe weather, natural disaster, epidemic or public-health measure, strike, war, civil unrest, government action, power failure, internet or platform outage, or failure of a third-party provider. Where such an event prevents delivery, we will reschedule where possible or, where rescheduling is not possible, refund the undelivered portion.

24. Privacy

Our collection, use and disclosure of personal information is described in our Privacy Policy, which forms part of these Terms.

25. Changes to these Terms

We may update these Terms from time to time. The current version is always posted on the Site with its effective date. Changes apply to Site use and to purchases made after they are posted. They do not change the terms of a Service you have already purchased, unless required by law. If a change is material, we will take reasonable steps to notify you, for example by email or a notice on the Site.

26. Governing law and disputes

These Terms and any dispute arising out of them or the Services are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict-of-laws rules. This applies wherever in the world you are located when you purchase or use a Service.

You and we agree to attempt in good faith to resolve any dispute directly first, by raising it in writing to [email protected] and allowing 30 days for a response.

If a dispute cannot be resolved that way, you and we submit to the exclusive jurisdiction of the courts of the Province of Ontario, except that either party may seek injunctive relief in any court of competent jurisdiction to protect confidential information or intellectual property.

Nothing in this section removes any right you have under the consumer protection law of the place where you live, or any right to bring a complaint to a consumer protection authority or to the Office of the Privacy Commissioner of Canada.

27. General

Entire agreement. These Terms, together with your Engagement Confirmation and our Privacy Policy, form the whole agreement between us and replace any prior discussions, proposals or representations on the same subject.

Severability. If any provision is found unenforceable, it is severed and the rest remains in force.

No waiver. If we do not enforce a right, we do not waive it.

Assignment. You may not transfer your rights under these Terms without our written consent. We may assign these Terms as part of a sale, merger or reorganization of our business.

Independent contractor. Nothing in these Terms creates an employment, partnership, agency, joint-venture or fiduciary relationship between us.

Language. The parties have requested that these Terms and all related documents be drawn up in English. Les parties ont demandé que les présentes conditions et tous les documents connexes soient rédigés en anglais.

28. Contact us

Connec2You Inc. 28 Dreamland Lane Mount Albert, Ontario L0G 1M0 Canada

General: [email protected] Privacy: [email protected] connec2you.com